Dear Mr Einhorn
I was recently at your facility visiting a family member when I over heard a conversation with one of your staff members. The employee was on their own personal phone explaining to whomever she was talking to that she was listening to the patient's conversation on the patient's phone what time the patient was on the phone the length of the conversation the content of the conversation and your employee told the individual they would continue to call with more information. I find this extremely unprofessional and completely disrespectful and I am now concern for my family members privacy. I'm sure this in some way violates some privacy law. I would think if there is something to convey to the family in regards to a patient it would be done in the company of the patient and privately. My family and I are very disappointed in the behavior of your staff and think it would be in the best interest of our family to contact our attorney to inform him of the behavior I witnessed. Concerns for the patients health I understand but to inform someone of conversations times contents and frequencies is not the staffs concerns to discuss and even more disturbing on their own personal phones and not a company phone which is more than alarming that they are more concerned with to politely put it snooping and gossiping. I would hope you will look into this matter and take corrective measures to see to it that this does not happen to anymore of your patients. I embarrassed for the patient that their personal time is being infringed upon unknowing to them and discussed.
Reason of review: Poor customer service.